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52-Week Curriculum
Q2 · Skill Building

Week 25: Client Experience

Wow moments, communication cadence, and reviews.

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Overview

What You'll Learn

A great client experience generates referrals and reviews for years. Build intentional wow moments throughout every transaction.

Learning Objectives

  • ✓Map the client journey and identify wow opportunities
  • ✓Set communication expectations early
  • ✓Create memorable closing experiences
  • ✓Generate reviews and referrals systematically
Action Items

This Week's Tasks

  • Map your buyer and seller client journeys
  • Create 3 wow moments for each journey
  • Set up automated client update emails at each stage
  • Prepare a closing gift strategy
  • Create a post-closing review request sequence

Practice This Week's Skills with AI

Jump into AI Practice and roleplay this week's scenarios. Get scored on your delivery and receive specific feedback to improve.

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